FREQUENTLY ASKED QUESTIONS
Find answers to common questions about products, orders, and Kenneth's work.
📦 PRODUCTS & SPECIFICATIONS
What's included with each product?
ESP32 Kit: ESP32 board, GPS antenna, 2x Wi-Fi antennas, MicroSD card (pre-formatted), wiring harness, quickstart guide.
Standard CANTenna: Assembled cantenna (black finish), tripod, N-to-SMA cable.
Heavy-Duty CANTenna: Heavy-duty cantenna (exhaust pipe construction), tripod, N-to-SMA cable.
All products are fully assembled and ready to use out of the box.
Are these products legal to own and use?
Yes, for authorized testing, educational purposes, and use on networks/systems you own or have explicit written permission to test.
Unauthorized interception, access, or monitoring of communications or networks is ILLEGAL under federal law in the United States and many other countries.
Buyer assumes 100% of responsibility for lawful use. See the full legal disclaimer on the store page.
Do I need any additional equipment or licenses?
For CANTennas: You'll need a Wi-Fi adapter with an external antenna port. A Male N-type to SMA adapter cable is included.
For ESP32 Kit: You'll need a Micro-USB cable for power and a computer for programming (if customizing firmware).
Radio Frequency Licenses: Use of RF devices may require appropriate licenses depending on your jurisdiction. It's your responsibility to comply with all local regulations.
How accurate are the cantenna specs?
Kenneth builds every cantenna following strict 1/4 wavelength specifications. This isn't just a can with a random metal pole — it's precisely tuned for 2.4 GHz Wi-Fi frequencies.
14dBi gain, 22-degree beam width, and up to 300 meters range are real specifications, not marketing hype.
What's the difference between the standard and heavy-duty cantenna?
Standard: Built from a soup can, professionally finished, accurate specs. Great for most users.
Heavy-Duty: Built from thick car exhaust pipe tubing. Extremely durable, weatherproof, virtually indestructible. Same RF performance, but tank-built construction.
Both perform identically in terms of signal. The heavy-duty version is for those who want maximum durability.
💳 ORDERING & PAYMENT
What payment methods do you accept?
PayPal: For product purchases and subscriptions (GilliamTradesEnterprisesLLC@gmail.com)
Cash App: For donations only ($GilliamTELLC)
All payments are secure and processed through established payment platforms.
Do you accept credit cards directly?
Not directly. However, PayPal accepts credit/debit cards as a payment method, so you can use your card through PayPal (you don't need a PayPal account).
Will I receive an order confirmation?
Yes! After payment is received via PayPal, you'll get:
- PayPal payment confirmation (immediate)
- Order confirmation email from Kenneth (within 24 hours)
- Shipping notification when your item ships (3-6 weeks)
Can I modify or cancel my order?
Contact Kenneth within 24 hours of ordering if you need to modify or cancel. Once parts are ordered or assembly has started, modifications may not be possible.
Email: KGtechsupport@kgthetech.com
📮 SHIPPING & DELIVERY
How long does shipping take?
Allow 3-6 weeks for delivery.
Each item is handmade to order. Kenneth may need to source parts, which takes time. Some orders may ship faster if items are already in stock.
Actual shipping time (once the item leaves Kenneth's location) is typically 3-7 business days (USPS).
Do you ship internationally?
Currently, shipping is primarily to the United States. International orders may be possible on a case-by-case basis — contact Kenneth with your location for a quote.
International buyers are responsible for all customs fees, import taxes, and compliance with local laws.
How can I track my order?
When your item ships, you'll receive a tracking number via email. You can track your package through USPS or the carrier specified.
What if my item arrives damaged?
Kenneth packages all items carefully, but shipping damage can happen. If your item arrives damaged:
- Take photos of the damage and packaging
- Email KGtechsupport@kgthetech.com within 48 hours
- Kenneth will work with you on a replacement or refund
🎓 SUBSCRIPTIONS
How do I access subscriber content?
After subscribing via PayPal, you'll receive an email within 24 hours with:
- Access link to exclusive content
- Login credentials (if applicable)
- Instructions for accessing videos/tutorials
Can I cancel my subscription anytime?
Yes! Log into your PayPal account and cancel the subscription. You'll retain access until the end of your current billing period. No penalties, no hassle.
Can I upgrade from one tier to another?
Yes! Cancel your current subscription and sign up for the higher tier. Contact Kenneth if you need help with the transition.
How often is new content added?
Behind The Build: Progress updates whenever Kenneth is actively working on a project (usually weekly).
Full Tutorial Access: Complete tutorials released when projects are finished (typically 1-2 per month, depending on complexity).
👤 ABOUT KENNETH & THE BUSINESS
Who is Kenneth Gilliam?
Kenneth is a 40-year-old self-taught cybersecurity specialist from New York, now based in Aurora, Colorado. He's been working with networks and systems since 2004, builds cybersecurity tools by hand, and is working toward CompTIA certifications to break into professional cybersecurity.
He's faced homelessness, financial struggles, and three back injuries, but continues building tools and documenting the journey on TikTok (@kgthetech).
What does "Hacking on a Budget" mean?
It's Kenneth's brand and life philosophy: building professional-grade cybersecurity tools from nothing, with minimal resources. He sources parts from AliExpress, fabricates enclosures by hand, and makes everything work despite financial hardship.
It represents building from nothing, creating something, and making it work — no matter what.
Is Gilliam Trades Enterprises LLC a real company?
Yes! Gilliam Trades Enterprises LLC was founded in 2004 by Kenneth Gilliam. It's a registered LLC providing IT services, cybersecurity tools, graphic design, and commercial photography.
Why does Kenneth need donations if he sells products?
Product sales go toward parts, materials, and basic survival. Donations help Kenneth reach bigger goals: CompTIA certifications ($1,200+), equipment (3D printer, desk, chair), and financial stability.
Each cantenna sale covers parts + a little profit, but it's not enough to pay for certifications or escape financial hardship. Donations bridge that gap.
🛠️ TECHNICAL SUPPORT
My ESP32 kit isn't working. What should I do?
First, check the quickstart guide included with your kit. Common issues:
- Ensure the device is powered (5V via Micro-USB)
- Verify antenna connections are secure
- Check that the MicroSD card is properly inserted
If the issue persists, email KGtechsupport@kgthetech.com with a description of the problem and photos if applicable.
Can you help me set up or configure my device?
Basic setup support is included with purchase. Email KGtechsupport@kgthetech.com with specific questions.
For advanced configuration, consider subscribing to the Full Tutorial Access tier, which includes Q&A support and detailed tutorials.
Can I customize the firmware on the ESP32 kit?
Yes! The ESP32 kit is open-hardware. The minimal demo firmware is a starting point. You can program it with Arduino IDE, PlatformIO, or any ESP32-compatible toolchain.
Important: Any custom firmware you develop must comply with all applicable laws. Kenneth provides no support for unlawful applications.
STILL HAVE QUESTIONS?
Can't find what you're looking for? Get in touch.